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Frequently Asked Questions | Barefoot

What happens if we break down?

All our campers have 24/7 roadside assist.  In the event of a breakdown, roadside assist will organise for the camper to be towed to a repairer where the camper will be repaired.  Roadside assist will bring fuel to you if you run out of fuel and change a tyre and the like.  Some services like locking your keys in the vehicle may have a excess payment to be made usually around $70, this type of payment will be charged to you.

How far can I drive?

All our campers have unlimited kilometres.
NOTE: Please read the Terms & Conditions regarding road restrictions.

When are you open?

As we are a family owned & operated business we can be contacted on 1300 733 975, Monday to Friday:8.00am and 5.00pm AEST.Saturday 8.00am to 12.00pm AEST, Sunday by special arrangement only.Our delivery and return times of campers are between Monday to Friday 8.00am and 4.00pm AEST. Saturday 8.00am to 12.00pm AEST. Pickup/returns of camper vans onSundays, Public Holidays and outside these hours are by special request only and will attract additional charges. Closed Good Friday, Christmas Day, and New Years Day.

What fuel do the camper vans run on?

All our Brisbane and Gold Coast campers use UNLEADED PETROL. It is required that you return the camper with the same amount of fuel that was in the camper at the time of delivery.

Can I smoke in the camper vans?

All the Barefoot camper vans are strictly no smoking. A charge will be incurred to clean and shampoo the interior of the camper van if smoked in.

Can other people drive the camper van?

In accordance with insurance requirements, only drivers nominated on the hire agreement may operate the hire vehicle.

What if we crash or damage the camper van?

In the event of a single vehicle accident or damage to the camper, the  full security bond will be taken.  After assessment of the damage and if the damage is less than the excess then the remainder will be refunded to you.

Do you charge for the gas used on the stove?

We do not charge for the use of gas for the stove.  We endeavour to refill the gas bottle when it gets down to about 1/2 a kilo remaining.  There may be on rare occasions that you run out of gas and you require more gas, it is then up to you to refill the gas bottle at your expense.

Do we need to clean the camper van before returning it?

When returning the campervan please ensure that all rubbish/leftover food is removed, all equipment is packed up & returned to its original location (this includes the beds & curtains), the floors are swept and clean of mud.

How long are your quotes valid?

All our quotes are fully inclusive, there are no hidden charges,  Quotes are based on your requirements and are calculated on a per calendar day basis irrespective of the time of delivery or return. All quotes are valid for 14 days from date of inquiry.

Are the camper van's insured?

All our campers have full comprehensive insurance.  The insurance excess is determined by the age of the youngest driver, 21 to 24yrs $2500, 25+yrs $2000, our insurance does not cover drivers under 21yrs. See the Terms & Conditions page for more details.

Is there a minimum charge?

There are certain times when a minimum hire period applies. This is subject to confirmation when an inquiry is made. Currently, our minimum inclusive hire charge is $300.00.

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